Support > Contact

Technical Support

  • Email Technical Support
    Technical Support is available online or by contacting Technical Support directly. If your software came bundled with your CD writer or PC, you will need to contact the original equipment manufacturer (OEM) of that equipment and they will provide complimentary support for your basic version of Roxio software. Click here to submit an email request for Technical Support.

  • Phone Technical Support
    +44 (0) 905 1211 189 (1,00 GBP/Minute)
    Monday to Thursday - 8:30 to 17:30 GMT
    Friday - 8:30 to 16:30 GMT (excluding holidays)

Customer Service

  • Email Customer Service
  • For assistance with rebates, product registration, and general non-technical issues, click here to submit a Customer Service email request.

  • Phone Customer Service
    +353 (0) 61 7020 59
    Monday to Thursday - 8:30 to 17:30 GMT
    Friday - 8:30 to 16:30 GMT (excluding holidays)

Pre-Sales or Order Questions?

I have questions about buying Roxio Software

The Sales department is able to help you with any pre-sales questions you may have. You can contact the Roxio Sales department by email or call 0844 448 5500. (Toll Free from the UK) Monday to Thursday - 8:30 to 17:30 GMT
Friday - 8:30 to 16:30 GMT (excluding holidays)

I have not yet received my software

The order fulfillment department can help you with any order issues may you have, or returning any software you have purchased directly from us within 30 days of when the order was placed, (excluding any issues with a downloadable version of software). You can reach the order fulfillment department at +353 (0) 61-702059. Monday to Thursday - 8:30 to 17:30 GMT
Friday - 8:30 to 16:30 GMT (excluding holidays).